Fresh Aura BDA Returns & Refund Policy

1. Returns Eligibility

• Unopened & Sealed Products:

  You may request a return within 7 days of delivery or pick-up. To qualify, products must be completely unused, unopened, in original retail packaging, and with all manufacturer seals and wraps intact.

• Opened & Used Products:

  Due to the nature of skincare and cosmetics, opened, unsealed, or used items cannot be returned or refunded under any circumstances.

• Allergic Reactions / Skin Sensitivity:

  Because individual skin types react differently to ingredients, we encourage checking full ingredient lists prior to purchase. Once opened, items cannot be returned due to personal preference or skin intolerance.

2. Damaged, Defective, or Incorrect Items

Please inspect your package as soon as you receive it:

• Damaged in Transit or Defective:

  If an item arrives leaking, damaged, or with a manufacturing defect, please notify us within 3 days of receipt. Include photos of the packaging and product. Upon review, we will provide a complimentary replacement or issue a full refund to your original payment method.

• Incorrect Items:

  If you receive an item different from what you ordered, contact us within 7 days. We will arrange an immediate exchange for the correct product at no extra charge, or issue a full refund if the item is out of stock.

3. Non-Returnable & Final Sale Items

The following items are strictly non-returnable:

• Opened, tested, or used skincare products and cosmetics

• Gift cards and e-gift certificates

• Promotional bundles, clearance items, and gift-with-purchase samples

• Items purchased during final-sale or studio clearance events

4. Exchanges

We do not process direct exchanges. If you ordered the wrong item and it remains completely sealed and eligible for return, please initiate a return and place a new order online.

5. How to Initiate a Return

1. Contact Us: Email sales@freshaurabda.com within your eligible return window.

2. Details Needed: Include your order number, name, and the reason for the return (with clear photos if claiming damage or defect).

3. Return Arrangements: Once your request is authorized, we will arrange a convenient in-person drop-off/meet-up in Hamilton or provide island-wide return instructions.

4. Return Costs: Customers are responsible for any return transport or courier fees, unless the return is due to our error (damaged, defective, or incorrect items).

6. Refunds & Processing

• Once we receive and inspect your unopened item, we will notify you of the approval or rejection of your return.

• If approved, refunds are processed within 3 to 5 business days back to your original payment method or issued as store credit, depending on your payment preference.

7. Customer Care & Inquiries

Need advice on picking the right routine before purchasing, or have a question about an existing order? We are always happy to help you find the best match for your skin.

• Email: sales@freshaurabda.com

• Location: Hamilton, Bermuda