Return & Refund Policy

At Fresh Aura BDA, we are committed to providing high-quality Korean skincare products that help you achieve radiant, healthy skin. We understand that sometimes a product may not meet your expectations, so we’ve created the following policy to ensure your satisfaction while maintaining high hygiene standards.

Returns

• Opened & Used Products: Due to hygiene and safety concerns, we cannot accept returns on skincare products once they have been opened or used.

• Unopened & Sealed Products: If you receive a product that is unopened and in its original, sealed packaging, you may request a return within 7 days of receiving the item.

Refunds

• Opened Products: Refunds cannot be issued for opened or used skincare products, as this may affect the quality and safety of the item.

• Damaged or Defective Products: If you receive a product that is damaged or defective, please notify us within [insert number of days] days. We will either replace the item or issue a full refund for the defective or damaged product.

• Incorrect Orders: If you receive an incorrect item, please contact us within 7 days. We will arrange a replacement or refund for the incorrect product.

How to Return a Product:

1. Contact us at sales@freshaurabda.comwithin the return period to request a return.

2. Provide your order number and a brief description of the issue with the product.

3. If the return is approved, we will arrange a meet-up or pick-up for you to return the unopened product. Returns will be processed at the time of the meet-up or pick-up.

Non-Returnable Products:

For hygiene reasons, we cannot accept returns on:

• Opened or used skincare products

• Free samples or promotional items

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return it in accordance with our policy and place a new order for the desired product.

No Shipping Fees

Since we offer in-person meet-ups or pick-up, there are no shipping fees. Customers are responsible for returning products to us during a scheduled meet-up or pick-up.

We appreciate your understanding of our return and refund policy as we prioritize the safety, hygiene, and quality of our products. If you have any questions or concerns, please feel free to contact us at sales@freshauarabda.com