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Frequently asked questions
Orders & Returns
Shipping & Delivery
Product Education
The Studio Experience
We offer local delivery across Bermuda with minimum order requirements based on your location.
Hamilton & Central
Minimum order: BD$75
BD$5 delivery on orders BD$75–149.99
FREE delivery on orders BD$150+
East & West
Minimum order: BD$100
BD$10 delivery on orders BD$100–149.99
FREE delivery on orders BD$150+
Store Pickup
Available for all order values at Fresh Aura BDA, Treehouse, 12 Trott Road, Hamilton.
Delivery is available islandwide for qualifying orders. Delivery fees and minimum order requirements vary by location.
Yes, we are happy to help you adjust your order before it leaves the studio!
Since I will contact you directly via WhatsApp or email to confirm your specific delivery day and time, you have the opportunity to make changes or add items up until that confirmation.
If you realize you forgotten something, just reply to my confirmation message as soon as possible, and I will do my best to accommodate you!
As a small business, we take hygiene and product safety very seriously. Our policy is as follows:
Unopened Products: You have 3 days from the date of purchase/delivery to request an exchange or return, provided the product is completely unopened and in its original seal.
Opened or Used Products: For sanitary reasons, we cannot accept returns or exchanges on any product that has been opened, even if the shade does not match or you have only used it once.
Damaged Items: If your product arrives damaged, please notify us within 24 hours with a photo so we can assist you.
Expert Tip: To ensure you get the perfect shade or formula, we highly recommend visiting Fresh Aura Glow Studio for an in-person consultation first. I can look at your skin and help you select the exact match so you can buy with confidence!
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